University of Alberta

Manager, Communications and Marketing

VP Facilities and Operations

Competition No.  -    A103934227
Closing Date  -    Dec 13, 2017

Reporting to the Executive Director, Strategic Portfolio Services, with a strategic linkage to University Relations, the Manager, Communications and Marketing, leads a team responsible for providing strategic communications, issues management, and marketing solutions for Facilities and Operations (F&O). As a member of the portfolio’s Leadership Council, the incumbent is critical in supporting a wide array of communications and marketing initiatives representing all lines of business in addition to managing issues that have a significant risk to the institution. The Manager has a unique role in providing frequent, direct communication support to the Vice-President. 

The Manager, Communications and Marketing is responsible for providing strategic leadership, and oversight in the development of communications and marketing for the entirety of F&O. This also includes policy development and implementation, providing support and guidance to Senior Leadership, development of marketing materials, and ensuring consistency in external relations strategies.

Specific responsibilities include:

Effectively leading a team of commutations and marketing professionals:

  • Integrating and collaborating with senior leaders within F&O to ensure unit staff are properly equipped, trained, and supported
  • Providing strategic advice, guidance, mentoring, cross-training, and relief to members of the team
  • Creating a collaborative environment in which the team can work with leadership from across F&O to identify, analyze, and develop high-quality products
  • Coordinating training and mentoring activities to ensure staff remain current and have the ability to pursue professional development

Ensuring communications and marketing initiatives and products are effective, aligned across F&O, and advance the University of Alberta's objectives:

  • Working with leaders across F&O to create, implement, and maintain a portfolio communications and marketing plan and resulting products
  • Administrating, supervising, coordinating, and managing portfolio messaging insofar as consistency with the University of Alberta's direction and standards
  • Identifying communication and marketing needs across F&O
  • Collaborating with leadership from across F&O, notably the Senior Administrative Officer, to ensure messaging from portfolio management is consistently prepared and delivered
  • Periodically measuring the impact of portfolio marketing and communications adjusting approaches as necessary to enhance effectiveness

Supporting the Vice-President and other F&O executives in creating, advancing, and delivering messages to a wide variety of internal and external audiences:

  • Leading the development of all outward-facing content delivered through digital means such as the F&O website and social media platforms
  • Researching and creating background materials required for the development of feature articles, memos, speeches, and presentations
  • Bridging F&O business units and University Relations in planning and implementing communications and marketing activities in support of events such as showcases, public meetings, announcements, awareness campaigns, and program launches
  • Providing leadership and oversight over the creation and distribution of regular internal staff communications such as F&O web content, newsletters, and publications

Providing strategic perspective, advice, counsel, and recommendations to senior leaders:

  • Actively exploiting opportunities to stay attuned to issues and priorities from within F&O as well as the broader institution
  • Managing issues by evolving and enhancing positive perceptions of the University of Alberta among external and internal audiences
  • Preparing strategy recommendations and background material related to community relations issues
  • As appropriate, responding directly to media or other external audiences on behalf of the University of Alberta
  • Providing recommendations and perspective to F&O leaders related to portfolio and institutional communication and marketing priorities
  • Fostering reciprocal connection with the Senior Administrative Officer related to issues of a sensitive or cross-institutional nature
  • Providing constructive feedback to F&O leaders post-issue with a view to improving overall message planning coordination, and execution
  • Maintaining an impeccable degree of confidentiality at all times


  • Minimum Undergraduate degree in communications or a related discipline
  • Minimum 7 years of experience in communications and/or marketing, of which 3 have been in a leadership role; experience in complex organizations and in relevant fields (post-secondary, construction, operations management, etc.) preferred
  • Demonstrated proficiency in leading a team of communication and marketing professionals
  • Demonstrated expertise with communication planning, strategic planning, issues management, project management, stakeholder/employee relations, leading a team of communicators; marketing and web support is an asset
  • Excellent communication (verbal, written, proof reading) skills; ability to write for wide and diverse audiences through various mediums, with proven success in accuracy and attention to detail
  • Politically astute with demonstrated excellent judgement and interpersonal skills coupled with a proven ability to consult with staff and management at various levels
  • Computer proficiency in MS Office applications, with familiarity of current publishing and design software
  • Comfort with engaging in social media
  • Experience with web content management software
  • Excellent organization and time-management skills
  • Demonstrated experience in project management and change management
  • Ability to work both independently and as part of a team

In accordance with the Administrative and Professional Officer Agreement, this full-time continuing position offers a comprehensive benefits package found at: and annual salary range of $66,265 to $110,441.

Along with your resume, please submit a cover letter outlining your qualifications.  The review of applications will start on December 8, 2017; however, the competition will remain open until filled.

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. If suitable Canadian citizens or permanent residents cannot be found, other individuals will be considered.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.