University of Alberta

Senior Officer, Student Programs & Services

ART Student Programs Office

Competition No.  -    A107334320
Closing Date  -    Will remain open until filled.

Empowering Career Opportunity for a Committed and Energetic Leader

Reporting to the Vice-Dean and working closely with the Dean and Associate Deans (Student Programs and Teaching & Learning), the Senior Officer, Student Services & Programs is accountable for the design, implementation, management and coordinated direction of Undergraduate Student Services within the Faculty of Arts. The Senior Officer ensures that the unit's operating policies and procedures support its mission for excellence in teaching, research and service.

As a member of the Faculty’s senior management, the Senior Officer provides advice analysis and recommends solutions on a range of matters pertaining to the areas under this portfolio and has specific accountabilities for the development of services, policies, regulations, practices and protocols to ensure that effective services are provided to students, faculty, departments, and interdisciplinary programs. This includes, but is not limited to activities related to: budget development and control; human resource and financial management and supervisory activities; oversight of domestic and international student recruitment; enrollment management; admissions; advising; student awards; credit evaluation including Transfer Credit Proposals for Alberta College of Admissions and Transfer (ACAT); registration; graduation. 


  • Represents the interests of the Faculty through influential participation on committees and working groups
  • Directs the activities of Student Programs and Services in the application of University and Faculty policy with respect to advising, admission, registration, academic assessment and graduation
  • Identifies Faculty issues and opportunities with respect to the University’s administrative information systems and communicates with various central units to ensure that the direction, strategy and priorities meet the needs of the Faculty of Arts
  • Acts as an advisor to the Associate Deans (Student Programs, and Teaching and Learning) on matters related to student appeals (academic, grade, and codes of student behaviour)
  • Advises Departments, other Faculties, and units in the development of new programs which affect Faculty of Arts students
  • Responsible for the direct supervision and Human Resource management of four Administrative Professional Officers, and one non-academic staff member, and indirect supervision of other non-academic staff as part of the oversight and responsibility for the unit
  • Works closely with the area leads and in consultation with the Faculty’s Human Resources staff on design, description, and evaluation of positions and subsequent recruitment, selection and retention of staff
  • Coordinates with the Senior Officers to manage space and plan equipment needs as required to meet optimal organization needs and ensure most efficient delivery of services
  • Provides advice and guidance to Departments and Faculty related to new and revised course and program proposals in conjunction with the Associate Dean, Student Programs
  • Directs central governance personnel to ensure that governance paths related to program changes within the University, as well as at the Provincial level are understood and that proposals are developed and submitted accordingly
  • Leads the overall planning, organizing, and monitoring of financial resources, budgets and reporting to ensure effective use of resources for Student Programs and Services
  • Recommends strategies and develops proposals regarding the distribution of all permanent and temporary financial resource allocations within the unit
  • Reviews enrollment targets, undergraduate funding levels, staffing and space needs and other matters arising in connection to resource allocation and strategic initiatives
  • Creates, maintains and analyzes data relating to the unit’s operations and utilizes the data to development proposals for resource allocation and in support of objectives in the Faculty’s strategic plan
  • Oversees maintenance of existing procedures on a regular basis; directs the area leads to implement new procedures as necessary
  • Acts as a resource on the development and implementation of new PeopleSoft modules as well as recommends and champions revision of existing modules as required


  • Undergraduate Degree in a related discipline 
  • 8 to 10 years of related experience in University administration
  • Extensive knowledge of the various areas within the University community and its policies, procedures and operating requirements
  • Well-developed and demonstrated skills in analysis, problem solving and critical thinking to both resolve existing problems and to anticipate and prevent potential problems
  • Ability to provide strategic advice to all levels within the Faculty/University and participate effectively in Faculty and University-level committees
  • Ability to communicate effectively across all levels of the Faculty and University with attention to the wide variety of cultures that exist
  • Ability to act decisively, but with sensitivity, and to exercise a high degree of initiative and judgement on a wide range of issues
  • Demonstrated ability to research, analyze, and summarize complex issues and communicate results effectively to all levels of management
  • Demonstrated leadership ability and experience with senior level human resource and financial management in a large, complex organization
  • Skill to direct and ability to leverage services available to successfully administer change management processes with as little disruption as possible, both within the Undergraduate Student Services Office as well as across the Faculty, particularly through influence with Arts Administrators, Associate Chairs (Undergraduate), and Arts Administrators
  • Expert knowledge of policies and procedures of the University of Alberta and the Faculty of Arts
  • Understanding of the administrative structure and diverse disciplines present in the Faculty of Arts
  • Ability to utilize University administration systems and provide critical input into their development
  • Ability to counsel staff and students regarding appropriate resources available

In accordance with the Administrative and Professional Officer (APO), this position offers a comprehensive benefits package and annual salary range of $71,889 to $119,809. Salary will be commensurate with education and experience.

Along with your resume, please submit a cover letter addressed to Dr. Michael O'Driscoll, Acting Vice Dean, Faculty of Arts, outlining your qualifications and demonstrating your passion for excellence. This competition will remain open until filled; however, applications will start to be reviewed on November 20, 2017. 

Thank you for your interest in the Faculty of Arts at the University of Alberta.

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. If suitable Canadian citizens or permanent residents cannot be found, other individuals will be considered.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.