University of Alberta

Quality Advisor, SCOPE

DoM Geriatric Medicine

Competition No.  -    S100633348D2
Posting Date  -    Aug 29, 2017
Closing Date  -    Oct 31, 2017
Position Type  -    Full Time - Grant Funded
Salary Range  -    $62,321 to $85,429 per year
Grade  -    09
Hours  -    40

This is a re-posting; previous applicants do not need to re-apply.

This position has a term length of one year, with the possibility of extension, and offers a comprehensive benefits package which can be viewed at:

Safer Care for Older Persons (in residential) Environments (SCOPE) is a pragmatic cluster randomized controlled trial being launched as part of the larger Translating Research in Elder Care (TREC ) research program at the University of Alberta. TREC is a research program of inter-connected research projects, pilot projects and a training program for highly qualified personnel. The project has been running since 2007 across four provinces (British Columbia, Alberta, Saskatchewan and Manitoba) with close relationship in Ontario and Atlantic Canada. 

The successful applicant will be part of a strong Quality Improvement and research team to support SCOPE. Modeled on the Institute for Healthcare Improvement's Breakthrough Series Collaborative model with added dimensions, SCOPE is a Clinical Microsystem intervention aimed at improving quality of work life for front line caregivers and quality of care for residents in 36-40 nursing homes across the Prairie Provinces.

Reporting to the SCOPE Quality Coordinator, the Quality Advisor will represent the research project in the recruited sites and will lead the activities described below. This is a senior level position in the team requiring significant training and experience in quality improvement methods in order to deliver and support the SCOPE intervention (collaborative model using the complexity science lens). Please note that some travel will be required for this position.


  • Collaborates with TREC Regional Project Coordinators on recruitment of study sites; including obtaining consent
  • Builds strong relationships with senior administrators and frontline care staff at each recruited site
  • Consults with and advises site senior administrators on the formation and recruitment of site's SCOPE quality improvement team
  • Designs and develops clinical best practice change packages for the quality improvement teams
  • Plans, prepares and evaluates Learning Congresses
  • Designs and delivers virtual and on-site consultative coaching, mentorship and appropriate Quality Improvement (QI) training (method, tools and processes) to quality improvement teams, based on their needs
  • Performs regular ongoing site visits and teaching/coaching sessions at the sites throughout the project
  • Constructs and maintains schedule of activities with accountability to the Senior Quality Advisor and SCOPE Project Manager
  • Provides expertise, coaching and guidance to 6-15 nursing home sites (6-15 teams)
  • Performs study-specific and site-specific quality assessments as required
  • Develops educational and feedback materials for the quality improvement teams
  • Develops, understands and adheres to the study protocols and procedures
  • Teaches local teams how to set aims, monitor and measure progress; completes Plan Do Study Act cycles; prepares posters and graphics
  • Coaches and supports teams through challenges such as: team member turnover, difficulty getting started and failure to progress; identifies barriers to success within the quality intervention teams and employs teaching and coaching methods to overcome them
  • Collects all project process data; develops and maintains process records
  • Carry out qualitative and quantitative data analysis where required
  • Prepares presentation materials (e.g., background and educational materials, graphics preparation)
  • Assists with the development, planning and implementation of dissemination strategies to reach key stakeholder groups


  • Minimum Bachelor's degree in a related field;  Master's preferred
  • 3 or more years of experience in quality improvement in the health sector
  • 3 or more years of related experience as a healthcare professional, in the nursing home sector, preferred
  • Knowledge of QI methodology (PDSA cycles, liberating structures, etc)
  • Experience and use of QI method in the field
  • Deep knowledge of quality improvement methods (e.g., IHI Model for Improvement, Positive Deviance), knowledge of other quality improvement methods (e.g. LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, Ishikawa diagrams, PDSA cycles, run and control charts)
  • Familiarity with the IHI Collaborative Model for Improvement and knowledge of complexity science; ability to understand and facilitate liberating structures and other complexity science approaches and ideas
  • Ability to work independently; demonstrated initiative and independence of thought
  • Superior verbal and written communication, interpersonal and collaboration skills
  • Excellent organizational, time-management and problem-solving skills with strong detail orientation
  • Strong computer skills and proficiency in MS Office suite of programs, including Excel
  • Valid Class 5 Driver’s License
  • Ability to travel 30% of the time

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.