University of Alberta

Digital and Web Communications Coordinator

Ancillary Services - Marketing & Communications

Competition No.  -    S103933784D1
Posting Date  -    Nov 23, 2017
Closing Date  -    Jan 02, 2018
Position Type  -    Full Time - Operating Funded
Salary Range  -    $50,425 to $68,486 per year
Grade  -    08
Hours  -    35

This position was previously posted.  Previous applicants do not need to re-apply.

This position has an end date of one year from the date of hire, with the possibility of extension, and offers a comprehensive benefits package which can be viewed at:

Reporting to the Marketing & Communications Supervisor, the Digital & Web Communications Coordinator supports the development, planning and execution of all Ancillary Services web and digital communications strategies, projects and initiatives to meet the University's Institutional Strategic Plan and Ancillary Services strategic plan and occupancy management strategies.  This position will be responsible for the day-to-day coordination and maintenance of ongoing web and digital projects for all Ancillary Services websites and will assist with the development and execution of various measurements and evaluation reports, as well as conducting research for digital/web reporting.

Ancillary Services includes a number of diverse self-funded operations, providing a wide-range of vital services in support of the University’s primary function of instructional and research activities.  These services include: housing (student residences), parking across campus, conference facilities, hotel/guess accommodation on campus, the ONEcard system and food/dining services (including event catering and the student meal plan).  More information can be found at:


  • Responsible for the development, creation and execution of web pages and/or sites and perform web page updates in a timely manner for all Ancillary Units
  • Creates custom landing pages and forms as required, advises/collaborates with Information Services & Technology (IST) as needed
  • Works with IST to administer website and Content Management Systems (CMS), and to develop and maintain effective site governance and workflow
  • Collaborates with University Digital Strategy (UDS) and Information Services & Technology (IST) to assess and resolve web/online issues and problems
  • Executes stylistic or significant changes in HTML, CSS, PHP and javascript
  • Develops and maintains efficient web processes and documentation; manages website feedback processes and executes changes
  • Implements the day-to-day execution of web project management tasks, assignments and milestones
  • Works with stakeholders, contributors, suppliers, communication staff, or other Ancillary units to coordinate content and resources, and to ensure project needs and deliverables are met
  • Provides feedback and recommendations for web/digital projects and initiatives to the Marketing & Communications Supervisor
  • Executes a content management strategy for the websites
  • Develops, executes, and enforces web editorial standards and a web style guide
  • Develops and maintains content on secondary/collateral Ancillary sites (such as intranets and wikis) and on third-party applications
  • Writes and edits web and digital content as required, including various communications projects and processes (plans, briefs, various publications, campaigns, newsletters, social media)
  • Monitors site analytics, conducts ongoing research and helps to advise on strategy and implement changes
  • Participates and helps advise on messaging or strategy changes based on web analytics and primary and secondary research
  • Coordinates, writes, and updates monthly analytics reports, as well as campaign or project specific measurement  and evaluation reports


  • Minimum of a Diploma in Marketing/Communications, Journalism/Writing, Computing Science, Commerce/Arts or a related field; undergraduate degree preferred; equivalent combinations of education and experience will be considered
  • 1 to 3 years of web content management experience (experience with large sites preferred)
  • 1 to 3 years of experience in a communications/marketing environment with emphasis on web/digital strategy and engagement
  • Writing experience in communications and multimedia (web, print, advertising, email, etc.)
  • Demonstrated experience with enterprise-level CMS and development platforms (Sitecore preferred)
  • Experience with web design and development process (project-based experience an asset)
  • Experience in user experience design and best practices, information architecture, usability testing, and front-end development
  • Knowledge in web analytics, web search, SEO, web metrics planning and testing, etc.
  • Advanced knowledge of HTML and CSS (XHTML, XML are all assets)
  • Excellent communication (verbal and written) interpersonal and organizational skills
  • Experience working in a large organization (post-secondary) and knowledge of Ancillary/Auxiliary post-secondary units would be considered an asset
  • Familiarity with forms, databases, Google apps, and Adobe Creative Cloud and Project management experience would also be assets

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.