University of Alberta

Guest Services Representative

Ancillary Services - Conference Services

Competition No.  -    S103934707
Posting Date  -    Jan 08, 2018
Closing Date  -    Feb 19, 2018
Hourly Rate  -    $16.12 per hour
Grade  -    05
Hours  -    Up to 40 per wk

This competition will be used to fill multiple full-time positions.

These positions have an approximate end date of September 5, 2018. Hours of work include weekends and shift work with the ability to work regular opening, closing (evening) shifts.

Reporting to the Guest Services Supervisor, the Guest Services Representative is an integral member of the Hospitality Services team and contributes to an environment focused on meeting the needs of clients. In particular, this position will assist with setting the standards for customer service at the Front Desk.


  • Provides quality customer service to clients/customers in all aspects of Ancillary Services operations
  • Answers telephones; responds to e-mail; directs inquiries; greets guests/clients/students and provides them with general information; and refers clients to appropriate individual/department for further assistance
  • Responds to guest inquiries regarding guest accommodation; processes reservations and provides reservation confirmation to guests
  • Maintains individual guest, group and student information on computerized reservation/housing system
  • Provides check-in and check-out services for groups, individuals and students
  • Accepts payments for accommodation, meeting rooms, and student housing and ONEcard
  • Reconciles daily shift and bank deposits


  • Minimum High School Diploma, supplemented with related training
  • Minimum 2 years of customer service or hospitality experience
  • Service-oriented, with proven experience in providing exceptional customer service; demonstrated decision-making and problem solving skills
  • Knowledge of the University community, campus layout and Lister residence; previous leadership experience is an asset
  • Proven computer proficiency using a variety of software applications and a general comfort level in learning and working with new software
  • Excellent interpersonal, organizational and communication skills (verbal and written), with demonstrated attention to detail and accuracy
  • Flexibility to accommodate a varied work-schedule

University of Alberta students are encouraged to apply. Orientation will take place the last weekend of April and first week of May. 

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.